I run a global business from my home office in Fairfield County, Connecticut, serving international clients in finance. My wife is a fashion, art, and real estate influencer with 21,000 followers. Reliable internet is not optional — it is the infrastructure our livelihood depends on.

On June 1, our Frontier internet went out — inexplicably, without warning — and the odyssey began with no end in sight. We believe the complete collapse of Frontier's customer service is a direct consequence of the Verizon–Frontier merger, which has gutted accountability, staffing, and the basic institutional capacity to resolve problems for existing customers.

Service calls have been scheduled and broken repeatedly, with no explanation. Technicians alternate between blaming a widespread outage and an equipment failure. No one can tell us what is actually wrong or when it will be fixed.

If you're thinking of going with Frontier as your trusted internet provider in the tri-state area, here are 12 reasons to think twice following the merger with Verizon.